Privacy Policy – FOUND

Last Updated: 11 July 2026

At FOUND, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from foundclothing.store.

 

Who We Are

FOUND is an online clothing retailer operating through:

Website: https://foundclothing.store

If you have any questions about this Privacy Policy or your personal information, please contact us

 

Information We Collect

When you visit our website, create an account, place an order, subscribe to updates, or contact us, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order history
  • Account information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage and interaction data
  • Referring website information

Payment Information

Payments are processed securely through third-party payment providers. FOUND does not store complete credit card or payment card details on our servers.

 

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Manage customer accounts
  • Communicate about orders and purchases
  • Respond to enquiries and support requests
  • Send marketing communications (where consent has been provided)
  • Improve our website, products, and customer experience
  • Prevent fraud and unauthorized activity
  • Meet legal and regulatory obligations

 

Comments

When visitors leave comments on the website, we collect the information entered into the comment form along with the visitor’s IP address and browser user agent information to assist with spam prevention and website security.

An anonymized string (hash) generated from your email address may be provided to the Gravatar service to determine whether you use a Gravatar profile. The Gravatar privacy policy can be viewed at:

https://automattic.com/privacy/

Once a comment is approved, your profile image may become publicly visible alongside your comment.

 

Customer Accounts

If you create an account with FOUND, we store the personal information you provide within your account profile.

You may review, update, or request deletion of your account information at any time, subject to our legal, taxation, security, and record-keeping obligations.

 

Cookies and Tracking Technologies

FOUND uses cookies and similar technologies to improve website functionality and enhance your shopping experience.

Cookies may be used to:

  • Remember login sessions
  • Save shopping cart information
  • Store user preferences
  • Analyse website performance and usage
  • Improve marketing effectiveness
  • Enhance website security

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Login Cookies

When you visit our login page, a temporary cookie may be created to determine whether your browser accepts cookies.

If you log into your account, cookies may be used to remember your login information and display preferences. These cookies may remain active for varying periods depending on your selected settings.

 

Orders

When you place an order through our store, we collect the information necessary to:

  • Process payments
  • Fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Maintain accurate financial records

Order information may be retained for accounting, tax, warranty, fraud prevention, and legal compliance purposes.

 

Marketing Communications

If you subscribe to our mailing list or promotional communications, we may send:

  • Product launches
  • New collection announcements
  • Special offers
  • Brand updates
  • Promotional content

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

Who We Share Your Data With

FOUND may share information with trusted third-party service providers necessary to operate our business, including:

  • Payment processors
  • Shipping and courier providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers
  • Fraud prevention and security services

We do not sell your personal information to third parties.

Where required by law, we may disclose personal information to government agencies, regulatory authorities, law enforcement, or courts.

 

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain security and fraud prevention measures

Comments and associated metadata may be retained indefinitely to help recognize and approve future comments automatically.

 

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of the personal information we hold about you

To exercise these rights, please contact us.

 

Security

We take reasonable administrative, technical, and physical measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

International Data Transfers

Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure personal information receives an appropriate level of protection consistent with applicable privacy laws.

 

 

Children’s Privacy

FOUND does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us so we can remove the information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page with the revised effective date.

 

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

FOUND
Website: https://foundclothing.store